Integrated Management Systems Specialist

With over 100 years of corporate development and experience, Jowat is a worldwide leader in the manufacture of industrial adhesives. We have a highly motivated team of 1500 employees worldwide and are proud to provide our customers with innovative adhesive solutions in a number of markets.

Integrated Management Systems Specialist

The Integrated Management Systems Specialist supports and maintains Jowat Corporation’s Integrated Management System in accordance with ISO 9001, ISO 14001, and ISO 45001 requirements. The position coordinates management system documentation, customer complaints, supplier complaints, internal nonconformities, audits, compliance activities, and continual improvement. The role works cross-functionally to support effective implementation of quality, environmental, and occupational health and safety requirements.

Key Responsibilities:

• Maintain and support the IMS, including controlled procedures, work instructions, forms, and records. Coordinate document review, approval, revision, distribution, retention, and training-related activities. Support management reviews and implementation of ISO 9001, ISO 14001, and ISO 45001 requirements.
• Coordinate customer complaints, supplier corrective action requests (SCARs), internal errors, nonconformities, and corrective action processes. Facilitate containment, investigation, structured root cause analysis, action implementation, follow-up, effectiveness verification, and accurate recordkeeping.
• Support internal, customer, certification, and regulatory audits by preparing documentation, collecting objective evidence, coordinating responses, and tracking findings to closure. Assist with customer questionnaires, regulatory documentation, and quality, environmental, and occupational health and safety records.
• Collaborate with Production, Technical Service, Purchasing, Sales, Logistics, EHS, and other functions to improve processes and management system performance. Support problem-solving, training, risk-based thinking, and continual improvement activities that strengthen compliance, product quality, customer satisfaction, environmental performance, and workplace safety.

Experience:

• Minimum three years of experience in quality systems, compliance, document control, manufacturing quality, or a related field.
• Experience with customer complaints, SCARs, CAPA, internal nonconformities, and audit support.
• Practical experience applying structured problem-solving methods, including 8D, 5 Why analysis, Fishbone/Ishikawa diagrams, and root cause analysis.
• Experience with Lean or Six Sigma methods and process improvement projects preferred.
• Manufacturing experience required; chemical manufacturing experience preferred.

Knowledge and Skills:

• Working knowledge of ISO 9001; familiarity with ISO 14001 and ISO 45001.
• Knowledge of corrective action, nonconformance management, risk-based thinking, and supplier quality processes.
• Strong analytical, organizational, communication, and technical documentation skills.
• Proficiency with Microsoft Office applications and electronic document management systems.
• Ability to manage multiple priorities and work effectively across departments.

Preferred Qualifications:

• Six Sigma Green Belt or equivalent continuous improvement training.
• Internal Auditor certification for ISO 9001, ISO 14001, and/or ISO 45001.
• ASQ quality certification or equivalent.
• Experience with integrated management systems in a manufacturing environment.

Benefits of working at Jowat:

• 401(K) with a match
• Health insurance (medical, dental, vision, FSA)
• Mileage reimbursement
• Paid vacation
• Paid holidays
• Company Contribution to HAS

About Jowat and our global presence:

The Jowat Group, a medium-sized, family-owned enterprise, is one of the top adhesive manufacturers around the world. Tradition and experience from over 100 years of corporate development allow us to serve as the leading company in adhesive technologies and innovations in numerous markets and areas of application. Our reputation as an innovative leader is made possible by the commitment and competence of our employees, the adhesive experts who always find the perfect solution for our customers. As a new member of the Jowat team, you will continue to advance our reputation by providing customer-focused solutions to further the company’s goals.

Jowat Corporation was formed in High Point, North Carolina as a part of the global Jowat group in 1979. The High Point location serves as the headquarters for all operations in the Americas. The parent company, Jowat SE in Germany, was founded in 1919 and has a total of 6 manufacturing sites around the world.

With over 200 million pounds of adhesive produced each year, Jowat serves as one of the leading suppliers in the industry. Our products are used in a variety of applications, including woodworking, furniture manufacturing, paper and packaging, electrical, textile, automotive, and graphic art. A network of 26 sales organizations and various partners around the globe mean unparalleled service from the company. In the Americas, we employ more than 225 people. Together, our talented teams drive growth in the industry through agility, collaboration, and innovation.