IT Support Technician

With over 100 years of corporate development and experience, Jowat is a world-wide leader in the manufacture of industrial adhesives. We have a highly motivated team of 1400 employees and are proud to provide our customers with innovative adhesive solutions in a number of markets.

IT Support Technician

Jowat is hiring a proactive and customer-oriented IT Support professional to join our team. As the first point of contact for IT-related concerns, your communication skills and problem-solving abilities will play a role in maintaining organizational efficiency. In this role, you will provide technical assistance to end-users, troubleshoot and resolve hardware/software issues, and ensure seamless IT operations.

Responsibilities:

• Responsible for the configuration and ongoing maintenance and usability of:
  • desktop/laptop computers
  • printers, handheld/mobile devices
  • peripheral equipment and software within established standards and guidelines
• Support all Windows desktops and Android
• Assist in the deployment, maintenance, and support of all software, hardware, and operating systems
• Assist with onboarding by setting up new accounts and hardware
• Troubleshoot Tier 1 network issues to resolve or escalate
• Serve as the first point of contact for customers seeking technical assistance over the phone, Email, and Microsoft Teams
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Research and resolve employee support involving hardware, software, and malware in an efficient and timely manner
• Provide training to improve user awareness of all IT services and best practices
• Work with the IT team to purchase hardware and software
• Security/Surveillance camera network setup
• Effective communication with fellow employees

Our Requirements:

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Education and Certifications:

• Minimum of 1-2 years of relevant experience
• Certifications: CompTIA A+/Network+ Preferred but Microsoft Office or Windows OS certifications are welcome
• Tech savvy with working knowledge of office automation products, databases, and remote control in a Windows 10 environment is a plus

Benefits:

• 401(k) with a match
• Paid vacation
• 9 paid holidays
• Health Insurance (medical, dental, vision, FSA)
• Company contribution to HSA
• Multiple company-paid insurance policies
• Short-term disability
• Long-term disability

If you are a motivated professional who thrives in a dynamic, fast-paced environment, we encourage you to apply!

About Jowat and Our Global Presence:

The Jowat Group, a medium-sized, family-owned enterprise, is one of the top adhesive manufacturers around the world. Tradition and experience from over 100 years of corporate development allow us to serve as the leading company in adhesive technologies and innovations in numerous markets and areas of application. Our reputation as an innovative leader is made possible by the commitment and competence of our employees, the adhesive experts who always find the perfect solution for our customers. As a new member of the Jowat team, you will continue to advance our reputation by providing the optimal solutions to further the company’s goals.

Jowat Corporation was formed in High Point, North Carolina as a part of the global Jowat group in 1979. The High Point location serves as the headquarters for all operations in the Americas. The parent company, Jowat SE in Germany, was founded in 1919 and has a total of 7 manufacturing sites around the world.

With over 200 million pounds of adhesive produced each year, Jowat serves as one of the leading suppliers in the industry. Our products are used in a variety of applications, including woodworking, furniture manufacturing, paper and packaging, electrical, textile, automotive, and graphic art.A network of 23 sales organizations and various partners around the globe mean unparalleled service from the company. In the Americas, we employ around 225 people. Together, our talented teams drive growth in the industry through agility, collaboration, and innovation.