Export Coordinator

With over 100 years of corporate development and experience, Jowat is a world-wide leader in the manufacture of industrial adhesives. We have a highly motivated team of 1400 employees and are proud to provide our customers with innovative adhesive solutions in a number of markets.

Export Coordinator 

We are looking for an individual who will be responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. As the Export Coordinator, you serve as the primary internal representative for our organization, you must convey to the customer a sense of expertise in our adhesive products and you serve as an external key educator to our community and customers.  The EC is also responsible for communicating customer requirements to the production team, in accordance with company policies and procedures. This position is hybrid, reporting to our Archdale, NC office 2 days a week.

Your Responsibilities and Duties:

General and Administrative

• Communicate effectively with the General Management, the Sales Team, and the Production Team, informing and updating them regularly to guarantee that sales and customer objectives are met.
• Comply with all OSHA safety requirements, work rules and regulations.
• Comply with all IATA and Maritime regulations
• Complete and maintain all required paperwork, records, documents, etc.
• Follow systems and procedures as outlined in company manuals.
• Participate as a key team player by supporting operations as needed.
• Send Product samples and Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS) as requested.
• Maintain departmental housekeeping standards.
• Other duties as assigned by Supervisors.

Customer Service

• Answer phone calls to appropriately greet and assist every customer in a timely manner.
• Process customer orders in a courteous, efficient and timely manner. Provide courtesy follow up via email / phone (thank you for order, anything sales we can do for you, do you use any other adhesives we may be able to supply, etc.)
• Process sample order requests and ensure samples are shipped in a timely manner.
• Provide information to customers regarding order confirmation, new products and applications, shipping, etc.
• Track shipments and report findings to customers as outlined in your order processing procedures.
• Maintain forecast database for customer orders.
• Maintain customer master information in SAP and Client Bonding (pricing, billing information, shipping information, etc.)
• Organize workflow to meet customer deadlines.
• Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its distributors to current and prospective customer in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolutions.
• Utilize databases that are in place for sample request, article number set-up request, responsiveness, C-4, out of spec approvals, return authorizations.
• Understand and appropriately use the company pricing system and policies.
• Review invoices for accuracy.

• Coordinate Shipments with forwarders and brokers.
• Negotiate transportation rates with forwarder and brokers.
• Review freight invoices for accuracy.
• Provide with export documentation as well as forwarders and brokers.
• Collect past due accounts.
• Schedule export shipment for delivery.

Sales and Marketing

• Support the efforts of the Outside Sales Representative(s).
• Support Customer Sales through service, education, and effective problem solving. Involve appropriate team members as needed.
• Support strategic sales plan and marketing strategies outline by the sales team, and facilitate joint marketing calls where applicable.

Our Requirements:

• High school diploma or College Degree.
• Foreign Language (Spanish or Portuguese preferred)
• Experience in sales or customer service and/or experience in industrial adhesives and chemical manufacturing. (preferred)
• Minimum of 1 year experience in a Customer service / Export setting. (preferred)
• Excellent command of the English language in both written and oral forms.
• Good math skills
• Excellent interpersonal skills.
• Ability to identify and meet customers’ needs and requirements.
• Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
• Must be computer literate and current on new technology.
• Must be hardworking, a self-starter and a problem solver.
• Demonstrated excellence in organization and time management skills.  Able to perform multiple tasks efficiently.
• Exceptional phone and customer service skills.
• Positive and upbeat attitude.
• Ability to move freely throughout the building to gather information, materials and authorizations.

Benefits:

• 401(k) with a match
• Paid vacation
• 9 paid holidays
• Health Insurance (medical, dental, vision, FSA)
• Company contribution to HSA
• Multiple company-paid insurance policies
• Short-term disability
• Long-term disability

If you are a motivated professional who thrives in a dynamic, fast-paced environment, we encourage you to apply!

About Jowat and Our Global Presence:

The Jowat Group, a medium-sized, family-owned enterprise, is one of the top adhesive manufacturers around the world. Tradition and experience from over 100 years of corporate development allow us to serve as the leading company in adhesive technologies and innovations in numerous markets and areas of application. Our reputation as an innovative leader is made possible by the commitment and competence of our employees, the adhesive experts who always find the perfect solution for our customers. As a new member of the Jowat team, you will continue to advance our reputation by providing the optimal solutions to further the company’s goals.

Jowat Corporation was formed in High Point, North Carolina as a part of the global Jowat group in 1979. The High Point location serves as the headquarters for all operations in the Americas. The parent company, Jowat SE in Germany, was founded in 1919 and has a total of 7 manufacturing sites around the world.

With over 200 million pounds of adhesive produced each year, Jowat serves as one of the leading suppliers in the industry. Our products are used in a variety of applications, including woodworking, furniture manufacturing, paper and packaging, electrical, textile, automotive, and graphic art.A network of 23 sales organizations and various partners around the globe mean unparalleled service from the company. In the Americas, we employ around 225 people. Together, our talented teams drive growth in the industry through agility, collaboration, and innovation.